1. How to Submit a Complaint or Suggestion
You can contact our customer support team through the following channels:
Email: [Insert Support Email, e.g., [email protected]]
WhatsApp / Phone: [0502840750]
Contact Form: Via the "Contact Us" page available on our website.
2. Required Information
To help us resolve your issue or review your suggestion efficiently, please provide the following details:
Full Name and registered contact number.
Order Number (if applicable).
A clear and detailed description of the complaint or suggestion.
Supporting photos or documents (if the issue concerns a damaged or incorrect product).
3. Response Time & Resolution Process
Acknowledgment: We will acknowledge receipt of your complaint within [24 to 48 hours].
Resolution: Our team will investigate the matter thoroughly and aim to provide a fair resolution within [3 to 5 business days]. If a case requires more time for investigation, we will keep you updated throughout the process.
4. How We Handle Suggestions
We value your creativity and ideas! All suggestions are forwarded directly to the relevant department to evaluate their feasibility. We appreciate your contribution to making [Store Name] better every day